frequently.asked questions


Can I grind the coffee beans and grain of selim together?


The coffee beans and grain of selim bean-pods are meant to be ground together before brewing.

We use blade grinders when we brew at home, and a burr grinder at work.

I am missing an item from my order

If you have any issue with your order or subscription, please contact as soon as possible.

I have received an incorrect item in my order

If you’ve received an item that was not part of your monthly subscription, please contact so that we can process a return and replacement for you.

Has my coffee been dispatched?

We'll email you the shipping confirmation along with the tracking number for each monthly shipment.

If your coffee has been dispatched but not received, please contact at as soon as possible.

How do I manage my subscription?

You can cancel or pause your coffee subscription at any time by logging into your subscription account. If you have any issues with your subscription, please feel free to email